Frequently Asked Questions (FAQs)

We’ve compiled answers to the most common questions our customers ask. If you don’t find what you’re looking for, please feel free to Contact Us for further assistance.

1. Do you offer free shipping?

Yes, we offer free shipping on all orders over $50! For orders under $50, standard shipping rates will apply.

Occasionally, we offer free shipping on all orders. Subscribe to our email list today to stay informed about exclusive deals and promotions like this.

2. Where do you ship?

Currently, we only ship within Ontario. We’re working hard to expand our shipping options in the future.

3. What are your shipping times?

Our standard shipping takes approximately 3-9 business days. Please note that shipping times may vary depending on your location within Canada.

4. Can I track my order?

Yes! Once your order is shipped, you will receive an email with your tracking information. You can use this to monitor the delivery status of your package.

5. What is your return policy?

Unfortunately, we don’t offer returns at this time. However, if your product has a defect, please contact us, and we’ll be happy to arrange an exchange.

6. Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been processed or shipped.

7. Do you offer exchanges?

Yes, we do! If you would like to exchange an item for a different size, colour, or product, please contact us for details. Once we receive your returned item, we will process your exchange.

8. How can I contact customer service?

You can reach our customer service team via email at pawpiercanada@gmail.com. Our customer service hours are Monday to Saturday, 10:00 AM - 6:00 PM (EST).

9. What payment methods do you accept?

We accept all major credit cards, and other payment methods as listed at checkout.

10. Are your products safe for my pet?

Absolutely! At PawPier, we prioritize the health and well-being of your pets. All of our products are carefully selected to meet high standards of quality and safety.